Marco S.
Administrator, Biocontrol
★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our switchboard team during normal working hours.
AI virtual receptionist integrated with DBMedica:
phone bookings in your calendar
Connect Run2AI's AI virtual receptionist to your DBMedica system. The assistant answers calls 24/7, checks availability in real time and books appointments directly into the DBMedica calendar, with zero manual intervention.
Up to 4
Channels integrable
with Healthcare AI
with Healthcare AI
15-20%
Self-booking target
per conversation
per conversation
-70%
Call management
costs (estimate)
costs (estimate)
Synced with DBMedica
Booking confirmed
Innovation pioneers we work with
Chiamata in uscita
Centro Medico Sant'Andrea
02 3055 1707
Come posso aiutarla?
Prova la nostra
Virtual Reception Sanitaria:
Ti risponderà l'assistente virtuale del Centro Medico Sant'Andrea (centro fittizio puramente dimostrativo). I dati eventualmente scambiati in conversazione verranno trattati nel rispetto della privacy (informativa completa disponibile a questo link).
How the integration works in 3 steps
From activation to the first automated booking in just a few days
01
Connect DBMedica
We activate the connection with your DBMedica system. You don't need to change anything in your current setup: the integration works transparently.
02
AI handles the calls
The Virtual Reception answers calls, understands patient requests and checks availability on your DBMedica calendar in real time.
03
Appointment confirmed
The appointment is inserted directly into the DBMedica calendar. The patient gets instant confirmation, your staff doesn't need to do anything.
Why integrate DBMedica with an AI virtual receptionist
Concrete benefits for your healthcare facility
24/7 Availability
The AI assistant answers calls outside office hours, on weekends and holidays. Patients can book at any time, and DBMedica availability is always checked in real time.
Real-time synchronization
Every booking, modification or cancellation is instantly synced with the DBMedica calendar. No risk of double bookings or ghost appointments.
Zero manual intervention
From the patient's call to the appointment confirmation on DBMedica Medical: fully automatic. Reception staff are freed from repetitive tasks and can focus on in-person patient care.
Estimated cost reduction of up to 70%
By our estimates, an hour of calls handled by an operator costs €18-20 on average, while with AI the cost drops to about €6. It doesn't replace staff, but frees them for higher-value activities.
What the integration does in detail
Availability lookup
Checks the DBMedica calendar availability in real time during the call
Automatic booking
Books appointments directly into the DBMedica calendar without human intervention
Modifications and cancellations
Handles rescheduling and cancellations, updating DBMedica automatically
Works with your phone system
Compatible with VoIP and traditional switchboards (Yeastar and others) without changing your infrastructure
SMS confirmations
Patients receive appointment confirmation via SMS right after booking
GDPR and EU AI Act
Data encrypted and stored in Europe, no model training on conversations and a retention period set by your facility
What clients say
Experiences from healthcare facilities using Virtual Reception
Elia B.
Owner, Centro Medico Fisioterapico IGEA
★★★★★
We started our collaboration with Run2AI in September. From the very first months of setup, they proved to be serious, professional and very helpful. We've been operational since January and I must say that both the switchboard and the chatbot work great, offering patients the ability to make appointments 7 days a week, 24 hours a day. Truly congratulations!
Katia K.
Reception Manager, Studio Oculistico Postorino-La Mattina
★★★★★
The Virtual Reception is a real breakthrough for our front desk because, thanks to the callback function, every request is automatically tracked and no patient goes unanswered.
PierPaolo L.
Administrator, Fisiopolis
★★★★★
Overall, the feedback is undoubtedly positive. In these first weeks, the Virtual Reception has proved to be a valuable support in managing closing-hour periods.
Alessandro M.
Administrator, Dermatologia MySkin
★★★★★
The feedback is positive and, after the initial training, the Virtual Reception performs adequately.
Giustina
Reception Manager, Universiis Ospizio Marino
★★★★★
We are very satisfied with our new virtual colleague Monica, who is giving us invaluable help in managing phone calls, both with the information she provides and with callback requests, because she summarizes the subject of the callback request very well.
Marta
Reception Manager, Argentum Salute
★★★★★
The system is working. Operators daily check the bookings made during extended counter opening hours and have not found any issues so far. Thank you for your constant availability.
Paolo E. S.
Owner, MedicinaPo
★★★★☆
We started working with Run2 a while ago and were pleased to find competent people who are quick to respond and to adapt to our various needs. Favorable opinion.
Vittorio L.
SIT Office, CEINGE-Biotecnologie Avanzate
★★★★★
We are enthusiastic about the potential of the “Virtual Reception” platform: in these first months of use we have seen a clear improvement in how patient contact is organized. Special thanks go to the Run2AI team for their constant availability, professionalism and the attention they have shown in meeting our customization needs.
Marco P.
Owner, Polimedical Gamma
★★★★★
“Virtual Reception” is proving to be a tool with enormous potential for optimizing the flow of contact with our patients. The experience so far has been extremely positive, thanks in part to the excellent work of the Run2AI team: impeccable support, great availability and genuine attentiveness in adapting the platform to our needs.
Gabriele G.
IT Manager, Argentum Salute
★★★★★
We introduced Run2AI's Virtual Reception at our polyclinic, Centro Salute Raimondi in Gorla Minore, run by ARGENTUM, with the aim of easing the workload of our front desk and improving how patient requests are handled. The results have been very positive. One of the problems we wanted to solve was missed calls at the busiest times: today, thanks to Virtual Reception, patients no longer find the lines busy and can easily get information about schedules, appointments and procedures. The change has been important for our staff too: many repetitive requests are handled automatically, leaving more time for situations that need attention and direct contact. We are very satisfied with our choice. Run2AI has allowed us to use artificial intelligence in a genuinely useful and practical way, improving a service that is essential for our patients.
Gabriele M.
Project Manager, Metica
★★★★★
Their “virtual reception” is a very useful tool for shortening patient waiting times, improving perceived quality and reducing workloads. We have successfully adopted it at our Metica Medical Centers. Excellent support from Run2AI at every stage of the project, from adoption and setup through to the ongoing maintenance and review of the service.
Renato B.
Technical Support, Radiologia Perri
★★★★★
Before talking about the excellent product, I want to highlight how responsive the company is to its clients and their needs. The product is very versatile, configurable for different needs and well integrated with external management software. In just a few steps you get a precise virtual operator that gives users the right information and books appointments accurately in the external management software. The management dashboard also lets us win back even the more “hesitant” clients, by keeping track of conversations. If you struggle, for lack of time or staff, to manage your communication channels, whether phone, web or WhatsApp, this is the solution.
Daniele R.
Owner, Biomedica
★★★★☆
After an initial phase of setup and data entry, the program starts to show its full effectiveness. For Biomedica srl it is an essential tool, because it lets us manage and relieve the flow of incoming calls in an orderly way. Without this service we would have kept losing business because we couldn't handle all incoming phone requests. Excellent operational support.
Frequently asked questions about DBMedica integration
Run2AI's Virtual Reception works on the DBMedica calendar in real time: during the call it reads availability, offers the patient the actual free slots and enters the appointment in the software. Nothing changes for your front desk, because the booking sits in DBMedica like any other.
The bot can also reschedule or cancel an existing appointment: a cancellation phoned in at night, when the clinic is closed, frees the slot for other patients straight away.
If the patient asks for a doctor by name, the Virtual Reception only searches that doctor's DBMedica calendars. If they ask for a service instead, say "a cardiology appointment", it combines the availability of every practitioner who provides it and offers the earliest dates.
When the price list includes similar services, the bot asks the patient to clarify before searching: "a standard dermatology visit or one with dermoscopy?". More examples on the AI virtual receptionist for polyclinics page.
No: press "Sync" and the Virtual Reception imports services, prices, price lists and practitioners from DBMedica; the software remains the master system and nothing has to be entered twice. When you update a price list in DBMedica, you sync again and the bot is aligned.
The bot also understands synonyms and everyday names for services, such as "a scan" for an ultrasound, so patients don't need to know the exact wording in your price list to be understood.
For those you use "To handle" mode: the Virtual Reception collects the request, with the patient's details and a summary, and passes it to your front desk instead of booking on its own. The same applies to services that need complex triage.
Every service, location and payment scheme has its own switch: "Integrated" for what the bot books independently, "To handle" for what stays with your staff, and "Walk-in" where only instructions are needed, such as blood test hours.
Yes: an appointment created by the bot is a regular DBMedica appointment, so whatever workflows your facility has already set up in the software, such as SMS or email reminders, go out as usual.
If you also want a spoken confirmation, the optional outbound calling module phones the patient a few days beforehand: confirmations, reschedules and cancellations appear in the dashboard immediately and the freed slot can be reassigned.
Yes: the Virtual Reception is built for multiple locations, with opening hours, addresses, temporary closures, information and services set for each one. If each location has its own number, the bot knows where the call is coming from; with a single central number, it asks the patient which location they'd like to visit.
Staff can be assigned to one or more locations and see only the requests that concern them in the dashboard.
The voice channel starts at €224 per month, excluding VAT. The overall cost depends on the channels and modules you activate and has three parts: a one-off activation fee (setup, testing, staff training), an annual or quarterly subscription, and usage beyond the included allowance. The DBMedica integration is a fixed-price item.
You get a quote on the first call, and with several locations the cost per location goes down as the number of locations grows. Other answers on timing, privacy and phone systems are on the FAQ page.
Book a demo
Pick the slot that suits you and book a call with our team.
See the full product overview: Run2AI’s AI receptionist for clinics.