Marco S.
Administrator, Biocontrol
★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our switchboard team during normal working hours.
AI virtual receptionist integrated with Bollino IT:
phone bookings in your calendar
Connect Run2AI's AI virtual receptionist to your Bollino IT system. The assistant answers calls 24/7, checks availability in real time and books appointments directly into the Bollino IT calendar, with zero manual intervention.
Up to 4
Channels integrable
with Healthcare AI
with Healthcare AI
15-20%
Self-booking target
per conversation
per conversation
-70%
Call management
costs (estimate)
costs (estimate)
Synced with Bollino IT
Booking confirmed
Innovation pioneers we work with
Chiamata in uscita
Centro Medico Sant'Andrea
02 3055 1707
Come posso aiutarla?
Prova la nostra
Virtual Reception Sanitaria:
Ti risponderà l'assistente virtuale del Centro Medico Sant'Andrea (centro fittizio puramente dimostrativo). I dati eventualmente scambiati in conversazione verranno trattati nel rispetto della privacy (informativa completa disponibile a questo link).
How the integration works in 3 steps
From activation to the first automated booking in just a few days
01
Connect Bollino IT
We activate the connection with your Bollino IT system. You don't need to change anything in your current setup: the integration works transparently.
02
AI handles the calls
The Virtual Reception answers calls, understands patient requests and checks availability on your Bollino IT calendar in real time.
03
Appointment confirmed
The appointment is inserted directly into the Bollino IT calendar. The patient gets instant confirmation, your staff doesn't need to do anything.
Why integrate Bollino IT with an AI virtual receptionist
Concrete benefits for your healthcare facility
24/7 Availability
The AI assistant answers calls outside office hours, on weekends and holidays. Patients can book at any time, and Bollino IT availability is always checked in real time.
Real-time synchronization
Every booking, modification or cancellation is instantly synced with the Bollino IT calendar. No risk of double bookings or ghost appointments.
Zero manual intervention
From the patient's call to the appointment confirmation on Bollino IT Medical: fully automatic. Reception staff are freed from repetitive tasks and can focus on in-person patient care.
Estimated cost reduction of up to 70%
By our estimates, an hour of calls handled by an operator costs €18-20 on average, while with AI the cost drops to about €6. It doesn't replace staff, but frees them for higher-value activities.
What the integration does in detail
Availability lookup
Checks the Bollino IT calendar availability in real time during the call
Automatic booking
Books appointments directly into the Bollino IT calendar without human intervention
Modifications and cancellations
Handles rescheduling and cancellations, updating Bollino IT automatically
Works with your phone system
Compatible with VoIP and traditional switchboards (Yeastar and others) without changing your infrastructure
SMS confirmations
Patients receive appointment confirmation via SMS right after booking
GDPR and EU AI Act
Data encrypted and stored in Europe, no model training on conversations and a retention period set by your facility
What clients say
Experiences from healthcare facilities using Virtual Reception
Elia B.
Owner, Centro Medico Fisioterapico IGEA
★★★★★
We started our collaboration with Run2AI in September. From the very first months of setup, they proved to be serious, professional and very helpful. We've been operational since January and I must say that both the switchboard and the chatbot work great, offering patients the ability to make appointments 7 days a week, 24 hours a day. Truly congratulations!
Katia K.
Reception Manager, Studio Oculistico Postorino-La Mattina
★★★★★
The Virtual Reception is a real breakthrough for our front desk because, thanks to the callback function, every request is automatically tracked and no patient goes unanswered.
PierPaolo L.
Administrator, Fisiopolis
★★★★★
Overall, the feedback is undoubtedly positive. In these first weeks, the Virtual Reception has proved to be a valuable support in managing closing-hour periods.
Alessandro M.
Administrator, Dermatologia MySkin
★★★★★
The feedback is positive and, after the initial training, the Virtual Reception performs adequately.
Giustina
Reception Manager, Universiis Ospizio Marino
★★★★★
We are very satisfied with our new virtual colleague Monica, who is giving us invaluable help in managing phone calls, both with the information she provides and with callback requests, because she summarizes the subject of the callback request very well.
Marta
Reception Manager, Argentum Salute
★★★★★
The system is working. Operators daily check the bookings made during extended counter opening hours and have not found any issues so far. Thank you for your constant availability.
Paolo E. S.
Owner, MedicinaPo
★★★★☆
We started working with Run2 a while ago and were pleased to find competent people who are quick to respond and to adapt to our various needs. Favorable opinion.
Vittorio L.
SIT Office, CEINGE-Biotecnologie Avanzate
★★★★★
We are enthusiastic about the potential of the “Virtual Reception” platform: in these first months of use we have seen a clear improvement in how patient contact is organized. Special thanks go to the Run2AI team for their constant availability, professionalism and the attention they have shown in meeting our customization needs.
Marco P.
Owner, Polimedical Gamma
★★★★★
“Virtual Reception” is proving to be a tool with enormous potential for optimizing the flow of contact with our patients. The experience so far has been extremely positive, thanks in part to the excellent work of the Run2AI team: impeccable support, great availability and genuine attentiveness in adapting the platform to our needs.
Gabriele G.
IT Manager, Argentum Salute
★★★★★
We introduced Run2AI's Virtual Reception at our polyclinic, Centro Salute Raimondi in Gorla Minore, run by ARGENTUM, with the aim of easing the workload of our front desk and improving how patient requests are handled. The results have been very positive. One of the problems we wanted to solve was missed calls at the busiest times: today, thanks to Virtual Reception, patients no longer find the lines busy and can easily get information about schedules, appointments and procedures. The change has been important for our staff too: many repetitive requests are handled automatically, leaving more time for situations that need attention and direct contact. We are very satisfied with our choice. Run2AI has allowed us to use artificial intelligence in a genuinely useful and practical way, improving a service that is essential for our patients.
Gabriele M.
Project Manager, Metica
★★★★★
Their “virtual reception” is a very useful tool for shortening patient waiting times, improving perceived quality and reducing workloads. We have successfully adopted it at our Metica Medical Centers. Excellent support from Run2AI at every stage of the project, from adoption and setup through to the ongoing maintenance and review of the service.
Renato B.
Technical Support, Radiologia Perri
★★★★★
Before talking about the excellent product, I want to highlight how responsive the company is to its clients and their needs. The product is very versatile, configurable for different needs and well integrated with external management software. In just a few steps you get a precise virtual operator that gives users the right information and books appointments accurately in the external management software. The management dashboard also lets us win back even the more “hesitant” clients, by keeping track of conversations. If you struggle, for lack of time or staff, to manage your communication channels, whether phone, web or WhatsApp, this is the solution.
Daniele R.
Owner, Biomedica
★★★★☆
After an initial phase of setup and data entry, the program starts to show its full effectiveness. For Biomedica srl it is an essential tool, because it lets us manage and relieve the flow of incoming calls in an orderly way. Without this service we would have kept losing business because we couldn't handle all incoming phone requests. Excellent operational support.
Frequently asked questions about Bollino IT integration
Run2AI's Virtual Reception is connected in real time to the Bollino IT calendar: while it talks to the patient, it reads availability, offers the times that are actually free and enters the appointment in the software. It can also reschedule or cancel an appointment that's already booked.
It answers 24/7 and, when you're closed, logs whatever it can't resolve on its own, so in the morning your front desk finds the list of people to call back in the dashboard.
Yes: prices and price lists come from Bollino IT via the "Sync" button, so the bot quotes the rates currently in the software, which remains the master system. After any change to the price list, you simply sync again.
When two services are similar, the bot asks the patient to clarify before answering; if the patient has insurance, it asks which company so coverage can be checked. And if the patient asks for a practitioner by name, it only searches that person's calendars.
Yes, with the optional outbound calling module: a few days beforehand the Virtual Reception calls the patient ("You have a full abdominal ultrasound the day after tomorrow, can you confirm?") and they confirm, reschedule or cancel. It's a real conversation: the patient can ask questions too.
You choose who gets called: all appointments from the practice software or just a list imported from a file, for example patients who haven't confirmed by SMS. Outcomes appear in the dashboard and canceled times become available again. Details on the outbound AI call management page.
The Virtual Reception has two sources: documentation organized into sections (opening hours, locations, parking, payments, insurance agreements, report turnaround times), which can differ by location, and the services synced from Bollino IT with their descriptions and preparation instructions.
On day one the documentation is pre-filled automatically from your website and documents. For a temporary campaign, such as a screening day, you just add a section and delete it when it's over.
It doesn't make things up: an orchestration layer designed for healthcare workflows keeps it within the information your facility has provided. It tells the patient and transfers the call to a staff member or, when you're closed, logs a callback request.
The question goes into a "suggested additions" list: every two weeks or once a month you review it and add the answers to the documentation. The goal is that your front desk is no longer interrupted for opening hours or an email address.
Yes: there are no "press 1" menus, patients can interrupt and change topic, and the speaking speed is tuned to be clear even for the oldest callers. One of Run2AI's first clients is an eye clinic with a very elderly patient base, where results matched those with younger patients; with clients in Veneto, Sicily and Sardinia it also copes well with local accents.
In our experience, you can count on 95–98% of cases: in the 1–2% of difficult calls, which would be difficult for a person too, the bot notices the conversation isn't progressing and hands over to a staff member.
The Virtual Reception voice channel starts at €224 per month, excluding VAT. The rest depends on what you activate, since the model is modular, and is made up of three items:
- one-off activation: setup, testing and staff training on the documentation and dashboard;
- an annual or quarterly subscription;
- usage beyond the included allowance.
The Bollino IT integration has a fixed price, shown in the quote you get on the first call; as for timing, go-live usually takes 2–3 weeks. More answers are on the FAQ page.
Book a demo
Pick the slot that suits you and book a call with our team.
See the full product overview: Run2AI’s AI phone assistant for medical practices.