Marco S.
Administrator, Biocontrol
★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our switchboard team during normal working hours.
AI virtual receptionist integrated with Doctolib:
24/7 answers and booking requests
Pair Doctolib with Run2AI's AI virtual receptionist. The assistant answers calls 24/7, collects booking requests for your front desk or directs patients to your Doctolib booking page. With Doctolib Vettore, it reads availability and books into the calendar in real time.
Up to 4
Channels integrable
with Healthcare AI
with Healthcare AI
15-20%
Self-booking target
per conversation
per conversation
-70%
Call management
costs (estimate)
costs (estimate)
Request logged
Ready for your front desk
Innovation pioneers we work with
Chiamata in uscita
Centro Medico Sant'Andrea
02 3055 1707
Come posso aiutarla?
Prova la nostra
Virtual Reception Sanitaria:
Ti risponderà l'assistente virtuale del Centro Medico Sant'Andrea (centro fittizio puramente dimostrativo). I dati eventualmente scambiati in conversazione verranno trattati nel rispetto della privacy (informativa completa disponibile a questo link).
How the integration works in 3 steps
From activation to the first calls handled by the AI assistant
01
Start from Doctolib
We set up the assistant with your facility's information and the link to your Doctolib booking page, without changing anything in Doctolib. If you use Doctolib Vettore, we also activate the calendar integration.
02
AI handles the calls
The Virtual Reception answers calls, understands patient requests and provides information on opening hours, locations, services and test preparation.
03
Request handled
The bot logs the booking request for your front desk, with name, number and summary, or directs the patient to your Doctolib page. With Doctolib Vettore, the appointment goes straight into the calendar.
Why integrate Doctolib with an AI virtual receptionist
Concrete benefits for your healthcare facility
24/7 Availability
The AI assistant answers calls outside office hours, on weekends and holidays. Patients get an answer at any time: they leave a booking request or book themselves on your Doctolib page.
Real time with Doctolib Vettore
With Doctolib Vettore, the bot reads availability and writes bookings, reschedules and cancellations straight into the calendar. With Doctolib alone, the calendar stays in the hands of your front desk and your online booking page.
Requests in order
The bot answers repetitive questions on its own and turns booking requests into callback cards with name, number and summary. Reception staff are freed from repetitive tasks and can focus on in-person patient care.
Estimated cost reduction of up to 70%
By our estimates, an hour of calls handled by an operator costs €18-20 on average, while with AI the cost drops to about €6. It doesn't replace staff, but frees them for higher-value activities.
What the integration does in detail
Patient information
Answers questions on opening hours, locations, services and test preparation, 24/7
Booking requests
Logs the request in the dashboard with name, number and summary: your front desk calls back and books the appointment in Doctolib
Reschedules and cancellations
Collects reschedule and cancellation requests for your front desk; with Doctolib Vettore, it carries them out directly in the calendar
Works with your phone system
Compatible with VoIP and traditional switchboards (Yeastar and others) without changing your infrastructure
Link to your Doctolib page
Directs patients who prefer to book themselves to your facility's online booking page on Doctolib
GDPR and EU AI Act
Data encrypted and stored in Europe, no model training on conversations and a retention period set by your facility
What clients say
Experiences from healthcare facilities using Virtual Reception
Elia B.
Owner, Centro Medico Fisioterapico IGEA
★★★★★
We started our collaboration with Run2AI in September. From the very first months of setup, they proved to be serious, professional and very helpful. We've been operational since January and I must say that both the switchboard and the chatbot work great, offering patients the ability to make appointments 7 days a week, 24 hours a day. Truly congratulations!
Katia K.
Reception Manager, Studio Oculistico Postorino-La Mattina
★★★★★
The Virtual Reception is a real breakthrough for our front desk because, thanks to the callback function, every request is automatically tracked and no patient goes unanswered.
PierPaolo L.
Administrator, Fisiopolis
★★★★★
Overall, the feedback is undoubtedly positive. In these first weeks, the Virtual Reception has proved to be a valuable support in managing closing-hour periods.
Alessandro M.
Administrator, Dermatologia MySkin
★★★★★
The feedback is positive and, after the initial training, the Virtual Reception performs adequately.
Giustina
Reception Manager, Universiis Ospizio Marino
★★★★★
We are very satisfied with our new virtual colleague Monica, who is giving us invaluable help in managing phone calls, both with the information she provides and with callback requests, because she summarizes the subject of the callback request very well.
Marta
Reception Manager, Argentum Salute
★★★★★
The system is working. Operators daily check the bookings made during extended counter opening hours and have not found any issues so far. Thank you for your constant availability.
Paolo E. S.
Owner, MedicinaPo
★★★★☆
We started working with Run2 a while ago and were pleased to find competent people who are quick to respond and to adapt to our various needs. Favorable opinion.
Vittorio L.
SIT Office, CEINGE-Biotecnologie Avanzate
★★★★★
We are enthusiastic about the potential of the “Virtual Reception” platform: in these first months of use we have seen a clear improvement in how patient contact is organized. Special thanks go to the Run2AI team for their constant availability, professionalism and the attention they have shown in meeting our customization needs.
Marco P.
Owner, Polimedical Gamma
★★★★★
“Virtual Reception” is proving to be a tool with enormous potential for optimizing the flow of contact with our patients. The experience so far has been extremely positive, thanks in part to the excellent work of the Run2AI team: impeccable support, great availability and genuine attentiveness in adapting the platform to our needs.
Gabriele G.
IT Manager, Argentum Salute
★★★★★
We introduced Run2AI's Virtual Reception at our polyclinic, Centro Salute Raimondi in Gorla Minore, run by ARGENTUM, with the aim of easing the workload of our front desk and improving how patient requests are handled. The results have been very positive. One of the problems we wanted to solve was missed calls at the busiest times: today, thanks to Virtual Reception, patients no longer find the lines busy and can easily get information about schedules, appointments and procedures. The change has been important for our staff too: many repetitive requests are handled automatically, leaving more time for situations that need attention and direct contact. We are very satisfied with our choice. Run2AI has allowed us to use artificial intelligence in a genuinely useful and practical way, improving a service that is essential for our patients.
Gabriele M.
Project Manager, Metica
★★★★★
Their “virtual reception” is a very useful tool for shortening patient waiting times, improving perceived quality and reducing workloads. We have successfully adopted it at our Metica Medical Centers. Excellent support from Run2AI at every stage of the project, from adoption and setup through to the ongoing maintenance and review of the service.
Renato B.
Technical Support, Radiologia Perri
★★★★★
Before talking about the excellent product, I want to highlight how responsive the company is to its clients and their needs. The product is very versatile, configurable for different needs and well integrated with external management software. In just a few steps you get a precise virtual operator that gives users the right information and books appointments accurately in the external management software. The management dashboard also lets us win back even the more “hesitant” clients, by keeping track of conversations. If you struggle, for lack of time or staff, to manage your communication channels, whether phone, web or WhatsApp, this is the solution.
Daniele R.
Owner, Biomedica
★★★★☆
After an initial phase of setup and data entry, the program starts to show its full effectiveness. For Biomedica srl it is an essential tool, because it lets us manage and relieve the flow of incoming calls in an orderly way. Without this service we would have kept losing business because we couldn't handle all incoming phone requests. Excellent operational support.
Frequently asked questions about Doctolib integration
In real time, yes, but only through Doctolib Vettore: it is via Vettore, the practice management software linked to Doctolib through a partnership, that Run2AI's Virtual Reception reads availability and writes appointments into the calendar. With Doctolib on its own, without Vettore, the bot does not currently read or write calendars in real time.
In that case the Virtual Reception works in three ways:
- it answers patients' questions about opening hours, locations, services and test preparation;
- it records the booking request for your front desk as a callback request;
- it directs the patient to your facility's online booking page on Doctolib.
If your facility uses Doctolib Vettore, see the Doctolib Vettore integration page.
Each request lands in the Run2AI dashboard as a callback request, with the patient's name, phone number and a short summary of what they need, for example "cardiology appointment, ideally on a Tuesday morning". A staff member calls back, books the slot in Doctolib and marks the request as handled.
Requests work like a lightweight ticketing system: yellow for those still open, green for those already called back, with a record of who handled each one and when. The bot collects requests to reschedule or cancel an appointment in the same way.
Yes: the Virtual Reception can direct patients to your facility's online booking page, such as your Doctolib page, so those who prefer to pick a time themselves can book on their own.
In the website chat the link is one click away; on the phone you may prefer the bot to log a callback request instead. Both options can run side by side, and you decide which one comes first and for which services.
Anything covered by your facility's documentation: opening hours, locations, parking, payment methods, insurance agreements, report turnaround times and test preparation. On day one this information is extracted automatically from your website and documents, such as your service charter, and then completed together with you.
If the bot doesn't know an answer, it doesn't make one up: it tells the patient and transfers the call to a staff member or, when you're closed, logs a callback request. Unanswered questions go into a "suggested additions" list that you review every two weeks or once a month.
With Doctolib Vettore the Virtual Reception works directly on the calendars: it reads availability in real time, offers the slots that are actually free, writes the appointment into the software and can also reschedule or cancel it. Services, prices, price lists and practitioners come from Vettore at the press of a "Sync" button.
Bookings made by the bot arrive in Vettore with a note showing where they came from, and once the appointment is booked, the SMS or email reminders already set up in the software go out as usual.
Yes: Run2AI's Virtual Reception stores data on Google Cloud Platform in Europe, runs its AI models in Europe and trains no model on patient conversations. In practice:
- the bot always introduces itself as a virtual assistant and refers callers to your facility's privacy notice;
- data is encrypted at rest and readable only by people who log into the dashboard with their own credentials;
- your facility chooses how long it is kept (for example one, two or three months), after which it is deleted automatically;
- Run2AI signs on as data processor.
You can start small, with a single channel (the phone, for instance) or a single location, and expand later: the voice channel starts at €224 per month, excluding VAT, plus a one-off activation fee and any usage beyond the included allowance. You get a quote on the first call.
Go-live generally takes 2–3 weeks, 5–6 days in the fastest cases, training included. More answers on phone systems, channels and privacy are on the FAQ page.
AI virtual receptionist for Doctolib users
Book a free demo and see how Run2AI's AI virtual receptionist works with Doctolib and Doctolib Vettore.
Book a free demoSee the full product overview: Run2AI’s AI virtual receptionist for medical practices.