Marco S.
Administrator, Biocontrol
★★★★★
The AI assistant gives us the ability to welcome our clients by phone 24/7, actively supporting our switchboard team during normal working hours.
AI virtual receptionist integrated with Doctolib Vettore:
phone bookings in your calendar
Connect Run2AI's AI virtual receptionist to your Doctolib Vettore account. The assistant answers calls 24/7, checks availability in real time and books appointments directly into the Doctolib Vettore calendar, with zero manual intervention.
Up to 4
Channels integrable
with Healthcare AI
with Healthcare AI
15-20%
Self-booking target
per conversation
per conversation
-70%
Call management
costs (estimate)
costs (estimate)
Synced with Vettore
Booking confirmed
Innovation pioneers we work with
Chiamata in uscita
Centro Medico Sant'Andrea
02 3055 1707
Come posso aiutarla?
Prova la nostra
Virtual Reception Sanitaria:
Ti risponderà l'assistente virtuale del Centro Medico Sant'Andrea (centro fittizio puramente dimostrativo). I dati eventualmente scambiati in conversazione verranno trattati nel rispetto della privacy (informativa completa disponibile a questo link).
How the integration works in 3 steps
From activation to the first automated booking in just a few days
01
Connect Doctolib Vettore
We activate the connection with your Doctolib Vettore account. You don't need to change anything in your current setup: the integration works transparently.
02
AI handles the calls
The Virtual Reception answers calls, understands patient requests and checks availability on your Doctolib Vettore calendar in real time.
03
Appointment confirmed
The appointment is inserted directly into the Doctolib Vettore calendar. The patient gets instant confirmation, your staff doesn't need to do anything.
Why integrate Doctolib Vettore with an AI virtual receptionist
Concrete benefits for your healthcare facility
24/7 Availability
The AI assistant answers calls outside office hours, on weekends and holidays. Patients can book at any time, and Doctolib Vettore availability is always checked in real time.
Real-time synchronization
Every booking, modification or cancellation is instantly synced with the Doctolib Vettore calendar. No risk of double bookings or ghost appointments.
Zero manual intervention
From the patient's call to the appointment confirmation on Doctolib Vettore: fully automatic. Reception staff are freed from repetitive tasks and can focus on in-person patient care.
Estimated cost reduction of up to 70%
By our estimates, an hour of calls handled by an operator costs €18-20 on average, while with AI the cost drops to about €6. It doesn't replace staff, but frees them for higher-value activities.
What the integration does in detail
Availability lookup
Checks the Doctolib Vettore calendar availability in real time during the call
Automatic booking
Books appointments directly into the Doctolib Vettore calendar without human intervention
Modifications and cancellations
Handles rescheduling and cancellations, updating Doctolib Vettore automatically
Works with your phone system
Compatible with VoIP and traditional switchboards (Yeastar and others) without changing your infrastructure
SMS confirmations
Patients receive appointment confirmation via SMS right after booking
GDPR and EU AI Act
Data encrypted and stored in Europe, no model training on conversations and a retention period set by your facility
What clients say
Experiences from healthcare facilities using Virtual Reception
Elia B.
Owner, Centro Medico Fisioterapico IGEA
★★★★★
We started our collaboration with Run2AI in September. From the very first months of setup, they proved to be serious, professional and very helpful. We've been operational since January and I must say that both the switchboard and the chatbot work great, offering patients the ability to make appointments 7 days a week, 24 hours a day. Truly congratulations!
Katia K.
Reception Manager, Studio Oculistico Postorino-La Mattina
★★★★★
The Virtual Reception is a real breakthrough for our front desk because, thanks to the callback function, every request is automatically tracked and no patient goes unanswered.
PierPaolo L.
Administrator, Fisiopolis
★★★★★
Overall, the feedback is undoubtedly positive. In these first weeks, the Virtual Reception has proved to be a valuable support in managing closing-hour periods.
Alessandro M.
Administrator, Dermatologia MySkin
★★★★★
The feedback is positive and, after the initial training, the Virtual Reception performs adequately.
Giustina
Reception Manager, Universiis Ospizio Marino
★★★★★
We are very satisfied with our new virtual colleague Monica, who is giving us invaluable help in managing phone calls, both with the information she provides and with callback requests, because she summarizes the subject of the callback request very well.
Marta
Reception Manager, Argentum Salute
★★★★★
The system is working. Operators daily check the bookings made during extended counter opening hours and have not found any issues so far. Thank you for your constant availability.
Paolo E. S.
Owner, MedicinaPo
★★★★☆
We started working with Run2 a while ago and were pleased to find competent people who are quick to respond and to adapt to our various needs. Favorable opinion.
Vittorio L.
SIT Office, CEINGE-Biotecnologie Avanzate
★★★★★
We are enthusiastic about the potential of the “Virtual Reception” platform: in these first months of use we have seen a clear improvement in how patient contact is organized. Special thanks go to the Run2AI team for their constant availability, professionalism and the attention they have shown in meeting our customization needs.
Marco P.
Owner, Polimedical Gamma
★★★★★
“Virtual Reception” is proving to be a tool with enormous potential for optimizing the flow of contact with our patients. The experience so far has been extremely positive, thanks in part to the excellent work of the Run2AI team: impeccable support, great availability and genuine attentiveness in adapting the platform to our needs.
Gabriele G.
IT Manager, Argentum Salute
★★★★★
We introduced Run2AI's Virtual Reception at our polyclinic, Centro Salute Raimondi in Gorla Minore, run by ARGENTUM, with the aim of easing the workload of our front desk and improving how patient requests are handled. The results have been very positive. One of the problems we wanted to solve was missed calls at the busiest times: today, thanks to Virtual Reception, patients no longer find the lines busy and can easily get information about schedules, appointments and procedures. The change has been important for our staff too: many repetitive requests are handled automatically, leaving more time for situations that need attention and direct contact. We are very satisfied with our choice. Run2AI has allowed us to use artificial intelligence in a genuinely useful and practical way, improving a service that is essential for our patients.
Gabriele M.
Project Manager, Metica
★★★★★
Their “virtual reception” is a very useful tool for shortening patient waiting times, improving perceived quality and reducing workloads. We have successfully adopted it at our Metica Medical Centers. Excellent support from Run2AI at every stage of the project, from adoption and setup through to the ongoing maintenance and review of the service.
Renato B.
Technical Support, Radiologia Perri
★★★★★
Before talking about the excellent product, I want to highlight how responsive the company is to its clients and their needs. The product is very versatile, configurable for different needs and well integrated with external management software. In just a few steps you get a precise virtual operator that gives users the right information and books appointments accurately in the external management software. The management dashboard also lets us win back even the more “hesitant” clients, by keeping track of conversations. If you struggle, for lack of time or staff, to manage your communication channels, whether phone, web or WhatsApp, this is the solution.
Daniele R.
Owner, Biomedica
★★★★☆
After an initial phase of setup and data entry, the program starts to show its full effectiveness. For Biomedica srl it is an essential tool, because it lets us manage and relieve the flow of incoming calls in an orderly way. Without this service we would have kept losing business because we couldn't handle all incoming phone requests. Excellent operational support.
Frequently asked questions about Doctolib Vettore integration
Doctolib Vettore is the practice management software linked to Doctolib through a partnership, and it is through Vettore that Run2AI's Virtual Reception reads and writes calendars in real time: availability, new bookings, reschedules and cancellations. If your facility runs on Doctolib Vettore, the bot books straight into the calendar.
With Doctolib on its own, without Vettore, there is currently no real-time reading or writing of calendars: the bot answers questions, collects booking requests or directs the patient to the facility's Doctolib page. The differences are explained on the Doctolib integration page.
During the conversation the Virtual Reception reads Doctolib Vettore availability in real time, offers the patient the slots that are actually free and, as soon as the patient picks one, enters the appointment in the Vettore calendar. It can reschedule or cancel an existing appointment the same way.
If the patient asks for a doctor by name, the bot only searches that doctor's calendars; if they have no preference, it combines the availability of every practitioner who provides that service and offers the earliest dates. See examples for multi-specialty practices on the AI virtual receptionist for polyclinics page.
Bookings created by the Virtual Reception arrive in Doctolib Vettore with a note showing where they came from, so your front desk can tell at a glance which ones the bot took and which were entered at the desk.
Every conversation also stays available in the Run2AI dashboard with a full transcript, which helps you check exactly what the patient asked for or settle a dispute.
No: Doctolib Vettore remains the master system. Services, prices, price lists and practitioners reach the Virtual Reception at the press of a "Sync" button, with no double entry; when you change something in Vettore, you sync and the bot works with the updated data.
Synced services carry a description and preparation instructions that the bot reads before offering dates: for example, it reminds the patient of your facility's fasting instructions before an abdominal ultrasound.
Yes: an appointment written by the bot is a regular Doctolib Vettore appointment, so whatever workflows your facility has already set up in the software, such as SMS or email reminders, go out as usual. The patient gets the same messages they would get after booking at the desk.
If you also want a confirmation call a few days beforehand, there's the optional outbound calling module: the bot calls the patient, who confirms, reschedules or cancels.
For each service, location and payment scheme you choose how the bot behaves: "Integrated" (it checks availability and books), "To handle" (it collects the request for your front desk) or "Walk-in" (it only gives instructions). "To handle" is meant for pathways with complex triage or several calendars at once, such as a surgeon and an anesthesiologist.
The request appears in the dashboard with name, number and summary; during opening hours, if the patient wants to speak to someone, the bot transfers the call to a staff member.
Usually 2–3 weeks; the fastest go live in 5–6 days. Telephony, the Vettore calendar integration and content run in parallel: content takes longest, but you start from a base already proven in similar facilities.
The practice management integration is a fixed-price item agreed upfront, and the voice channel starts at €224 per month, excluding VAT. Other answers on pricing, privacy and phone systems are on the FAQ page.
Book a demo
Pick the slot that suits you and book a call with our team.
See the full product overview: Run2AI’s AI virtual receptionist for medical practices.