The virtual reception that responds 24/7 to your patients' WhatsApp messages.

The Virtual Reception WhatsApp bot acts as the first point of contact on your facility's WhatsApp number, with the same information and the same flow as the phone.

It gives information on opening hours, services and exam preparation, books, moves and cancels appointments when the management system is integrated, and logs callback requests. From the panel an operator can step into the conversation at any time and reply in person.

Yes: the WhatsApp bot receives voice messages, transcribes them and replies just as it would to a written message.

In the panel the operator finds the transcript and can play back the original audio, which helps when the patient dictates a name or an unusual request.

When a photo arrives the bot stops: it does not analyze medical images and hands the conversation to reception.

Staff receive an email notification, open the conversation in the panel and reply person to person. This applies to a handwritten prescription as much as to a photo of a mole or a skin rash: assessing a clinical image stays with your staff, which protects both the patient and the facility.

No new number is needed: the bot works on your facility's WhatsApp number, and that can be a landline number too.

If you already use WhatsApp Business, we review your existing setup and activate Virtual Reception while keeping the service to patients running without interruption.

Yes, but under Meta's rules: if the patient has not written for more than 24 hours, the facility can only reach out first with an approved message template.

Within 24 hours of the patient's last message the conversation is open. After that, you send the approved template from the panel with one button, for example to follow up on a pending request; once the patient replies, the conversation resumes normally. The same mechanism lets you send a WhatsApp when outbound confirmation calls go unanswered.

Yes: Virtual Reception uses the same documentation and the same services on every channel, so on WhatsApp it answers as it does on the phone.

You update opening hours or an insurance agreement once in the panel and the change applies everywhere. Preparation instructions synced from the management system are the same too, for example for an exam that requires fasting.

On WhatsApp, usage costs a few cents per conversation session and, by our estimate, rarely goes above about ten euros a month.

On top of that there is the WhatsApp channel subscription, shown in your quote: Virtual Reception is modular and you switch on only the channels you need, even starting with WhatsApp and adding the phone later. The public list price is for the voice channel, from €224 a month excluding VAT. Other questions on costs and activation are answered in the Virtual Reception FAQ.

Yes: website chat and email are channels of the same Virtual Reception and use the same information as WhatsApp and the phone.

• Website chat: it installs as a small window on your pages; to book, it works as on the phone or takes the patient to your online booking page. On sites with good traffic, in our experience, it ends up handling 20–30% of conversations; with little traffic it is better to start with the phone.
• Email: the newest channel; the assistant prepares a draft reply that the operator sends, edits or discards, and on specific topics it can reply automatically. It makes sense if you receive lots of repetitive emails.

Yes: Virtual Reception on WhatsApp also works for independent specialists and small practices, with simpler workflows.

Even without a full management system, the calendar can run on Google Calendar or Outlook Calendar, and you can start with WhatsApp alone and add the other channels later.